Terms & Conditions
When you make a reservation, you and those on whose behalf you are booking enter into an agreement between TruExperiences Tours Inc.
and others who will provide services for your vacation package. Reservations are subject to the Terms and Conditions outlined below
and the Terms and Conditions of the individual suppliers. Note that some tours have different terms and conditions so please check the specific tour webpage.
RESERVATION & PAYMENT
Full payment is due at time of booking.
Note:
Space is subject to availability at time of booking.
Prices may be higher than advertised due to special events, premium nights and holidays.
Travel vouchers and tickets will be mailed upon receipt of final payment.
Group reservations and certain packages may have different payment due dates, date change fees and cancellation fees.
In the event that the payment is not paid by the due date, TruExperiences Tours reserves the right to cancel the reservation.
CREDIT CARDS
Your authorization to use your credit card number for payment indicates your agreement with our booking Terms and Conditions, whether or not you have signed the appropriate draft.
For travel agency bookings, a letter of confirmation signed by the cardholder authorizing the use of the credit card without a signature must be kept on file by the travel agency. In the event that a cardholder refuses to honor a charge, the travel agency will be held responsible for the full payment.
CANCELLATION FEES
Cancellation fees vary by package but range from 20% to 100% of the total package price. Deposits are 100% non-refundable. Please ask us for details.
CHANGES
Changes to vacation package components are subject to an administrative fee to be determined by TruExperiences Tours. All changes are subject to availability at time of booking.
VOUCHERS
Travel vouchers must be presented when required by the service provider. If you fail to present the appropriate voucher(s), TruExperiences Tours is not responsible if a service provider declines to honor your reservation.
You are also bound by each supplier’s own Terms and Conditions.
DOCUMENTATION
It your responsibility to ensure that you have the required documents for entry to the destination. In the event that you are denied entry for any reason, no refund for unused tour services will be considered. Visitors travelling between Canada/United States by air must carry a valid passport.
LOST/DAMAGED BAGGAGE
Lost/damaged baggage is the responsibility of the supplier not TruExperiences Tours.
EXCESS BAGGAGE CHARGES
TruExperiences Tours is not responsible for excess baggage charges.
TYPOGRAPHICAL ERRORS
In the event of a typographical error, TruExperiences Tours reserves the right to re-price or change any quote or reservation with or without notice.
UNUSED SERVICES
Unused services are non-refundable and non-transferable.
INSURANCE
The purchase of medical and trip cancellation/interruption insurance is strongly recommended.
MODIFICATIONS TO TRAVEL SERVICES
TruExperiences Tours reserves the right to make any changes to the vacation package, including changes to hotel accommodations, sightseeing tours, transportation and schedule with or without notice. No compensation will be provided for modifications to travel services. Hotel preferences such as bedding are on a request basis only.
PRICES
Prices are subject to change without prior notice.
No price increases will be made after you have paid the deposit.
CANCELLATION BY TRUEXPERIENCES TOURS
TruExperiences Tours reserves the right to cancel any reservation at any time. In the event of cancellation, our liability will be limited to a full refund of all payments made to TruExperiences Tours.
LOCAL CONDITIONS
Local conditions may differ from those in your home country. TruExperiences Tours cannot be held responsible for any sickness or inconvenience arising as a result of the different living standards.
CONSTRUCTION
TruExperiences Tours is not responsible for any inconvenience arising from hotel construction.
WEBSITE AND BROCHURE ACCURACY
TruExperiences Tours is not responsible for factors beyond our control which alter the accommodations, trains, flights or optional activities and tours. All photographs in the brochure and website are purely representational and are not a guarantee that everything will be as depicted upon arrival at your destination.
ACT OF GOD / FORCE MAJEURE
TruExperiences Tours is not responsible for any loss, damage or injury resulting from an Act of God or any other force majeure.
PASSENGER RESPONSIBILITY
TruExperiences Tours reserves the right to decline to accept any person as a member of a tour, or to require any participant to withdraw from the tour at any time when such action is determined to be in the best interests of the health, safety, and general welfare of the tour group or the individual participant. No refunds will be provided and the person is responsible for any transportation expenses to return home.
Tour participants may be photographed for promotional purposes and no compensation will be provided.
TRUEXPERIENCES TOURS' RESPONSIBILITY
TruExperiences Tours makes arrangements with hotels, rail companies, airlines, tour operators and other independent parties to provide travel services. Although we take care in selecting these suppliers, we have no control over them, and, therefore, cannot be held responsible for their acts or omissions. The liability of TruExperiences Tours and its parent company for any loss, damage, or injury of any nature or kind whatsoever, arising out of its own acts, omissions or negligence, is limited to the amount paid for the vacation package. Except as set out above TruExperiences Tours and its parent company will not be liable for any loss, damage or injury of any kind whatsoever to person or property.
CLAIMS
You agree that any claims against TruExperiences Tours and its parent company shall be made in writing and received by TruExperiences Tours no later than 30 days after the event causing the claim. Claims made after 30 days will not be responded to.
DISPUTE RESOLUTION
The exclusive venue for all claims, actions or proceedings against TruExperiences Tours and its parent company arising out of this contract shall be by binding arbitration in the Province of Ontario and such claims, actions or proceedings shall be determined by according to the laws of the Province of Ontario and Canada.
SEVERABILITY
The invalidity of any provision contained herein shall not affect the validity of any other provision. Your reservation deposit indicates acceptance of the above Terms and Conditions and limits on responsibility.
TruExperiences Tours Inc.
1235 Bay Street #606
Toronto, ON M5R 3K4
RESERVATION & PAYMENT
Full payment is due at time of booking.
Note:
Space is subject to availability at time of booking.
Prices may be higher than advertised due to special events, premium nights and holidays.
Travel vouchers and tickets will be mailed upon receipt of final payment.
Group reservations and certain packages may have different payment due dates, date change fees and cancellation fees.
In the event that the payment is not paid by the due date, TruExperiences Tours reserves the right to cancel the reservation.
CREDIT CARDS
Your authorization to use your credit card number for payment indicates your agreement with our booking Terms and Conditions, whether or not you have signed the appropriate draft.
For travel agency bookings, a letter of confirmation signed by the cardholder authorizing the use of the credit card without a signature must be kept on file by the travel agency. In the event that a cardholder refuses to honor a charge, the travel agency will be held responsible for the full payment.
CANCELLATION FEES
Cancellation fees vary by package but range from 20% to 100% of the total package price. Deposits are 100% non-refundable. Please ask us for details.
CHANGES
Changes to vacation package components are subject to an administrative fee to be determined by TruExperiences Tours. All changes are subject to availability at time of booking.
VOUCHERS
Travel vouchers must be presented when required by the service provider. If you fail to present the appropriate voucher(s), TruExperiences Tours is not responsible if a service provider declines to honor your reservation.
You are also bound by each supplier’s own Terms and Conditions.
DOCUMENTATION
It your responsibility to ensure that you have the required documents for entry to the destination. In the event that you are denied entry for any reason, no refund for unused tour services will be considered. Visitors travelling between Canada/United States by air must carry a valid passport.
LOST/DAMAGED BAGGAGE
Lost/damaged baggage is the responsibility of the supplier not TruExperiences Tours.
EXCESS BAGGAGE CHARGES
TruExperiences Tours is not responsible for excess baggage charges.
TYPOGRAPHICAL ERRORS
In the event of a typographical error, TruExperiences Tours reserves the right to re-price or change any quote or reservation with or without notice.
UNUSED SERVICES
Unused services are non-refundable and non-transferable.
INSURANCE
The purchase of medical and trip cancellation/interruption insurance is strongly recommended.
MODIFICATIONS TO TRAVEL SERVICES
TruExperiences Tours reserves the right to make any changes to the vacation package, including changes to hotel accommodations, sightseeing tours, transportation and schedule with or without notice. No compensation will be provided for modifications to travel services. Hotel preferences such as bedding are on a request basis only.
PRICES
Prices are subject to change without prior notice.
No price increases will be made after you have paid the deposit.
CANCELLATION BY TRUEXPERIENCES TOURS
TruExperiences Tours reserves the right to cancel any reservation at any time. In the event of cancellation, our liability will be limited to a full refund of all payments made to TruExperiences Tours.
LOCAL CONDITIONS
Local conditions may differ from those in your home country. TruExperiences Tours cannot be held responsible for any sickness or inconvenience arising as a result of the different living standards.
CONSTRUCTION
TruExperiences Tours is not responsible for any inconvenience arising from hotel construction.
WEBSITE AND BROCHURE ACCURACY
TruExperiences Tours is not responsible for factors beyond our control which alter the accommodations, trains, flights or optional activities and tours. All photographs in the brochure and website are purely representational and are not a guarantee that everything will be as depicted upon arrival at your destination.
ACT OF GOD / FORCE MAJEURE
TruExperiences Tours is not responsible for any loss, damage or injury resulting from an Act of God or any other force majeure.
PASSENGER RESPONSIBILITY
TruExperiences Tours reserves the right to decline to accept any person as a member of a tour, or to require any participant to withdraw from the tour at any time when such action is determined to be in the best interests of the health, safety, and general welfare of the tour group or the individual participant. No refunds will be provided and the person is responsible for any transportation expenses to return home.
Tour participants may be photographed for promotional purposes and no compensation will be provided.
TRUEXPERIENCES TOURS' RESPONSIBILITY
TruExperiences Tours makes arrangements with hotels, rail companies, airlines, tour operators and other independent parties to provide travel services. Although we take care in selecting these suppliers, we have no control over them, and, therefore, cannot be held responsible for their acts or omissions. The liability of TruExperiences Tours and its parent company for any loss, damage, or injury of any nature or kind whatsoever, arising out of its own acts, omissions or negligence, is limited to the amount paid for the vacation package. Except as set out above TruExperiences Tours and its parent company will not be liable for any loss, damage or injury of any kind whatsoever to person or property.
CLAIMS
You agree that any claims against TruExperiences Tours and its parent company shall be made in writing and received by TruExperiences Tours no later than 30 days after the event causing the claim. Claims made after 30 days will not be responded to.
DISPUTE RESOLUTION
The exclusive venue for all claims, actions or proceedings against TruExperiences Tours and its parent company arising out of this contract shall be by binding arbitration in the Province of Ontario and such claims, actions or proceedings shall be determined by according to the laws of the Province of Ontario and Canada.
SEVERABILITY
The invalidity of any provision contained herein shall not affect the validity of any other provision. Your reservation deposit indicates acceptance of the above Terms and Conditions and limits on responsibility.
TruExperiences Tours Inc.
1235 Bay Street #606
Toronto, ON M5R 3K4
